Lot 292, Jalan Shahab 1, Shahab Perdana, Lebuhraya Sultanah Bahiyah, 05350 Alor Setar, Kedah, Malaysia.

Tel : 04-732 6019 Fax : 04-734 6243 We’re open Saturday – Thursday, 8.30am – 5.30pm

Lot 292, Jalan Shahab 1, Shahab Pedana, Lebuhraya Sultanah Bahiyah, 05350 Alor Setar, Kedah, Malaysia.

Tel : 04-732 6019 Fax : 04-734 6243
Saturday – Thursday, 8.30am – 5.30pm

Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

We calculate shipping cost by weight based. The cost will be calculated automatically when you check out. For order below 1 kg, we use PosLaju, while for order above 1 kg, we use CityLink.

Which payment methods are accepted in the Online Shop?

We accept payment through PayPal (you can pay with credit card or debit card if you don’t have a PayPal account) and FPX Malaysian internet banking (maybank2u, cimbclicks, rhbnow, and most banks).

How long will delivery take?

Rojam makes every effort to deliver your order within 3-6 working days in Malaysia, and within 5-8 working days in other countries, once the package is shipped out of warehouse. Rojam is not liable for unforeseen circumstances beyond our control that delay the delivery, such as: flight delays, adverse weather conditions, or congestion.

How secure is shopping in the Online Shop? Is my data protected?

Rojam does not sell, share or trade customer’s personal information collected online with third parties. Personal information collected online will only be disclosed within our corporate group and to third parties for the purposes for which it was collected, as authorized and consented by you. For example, the conduct of a sales transaction of a product of your choice on our website.

What exactly happens after ordering?

After ordering you will promptly receive an order confirmation via e-mail. After the order has been processed in our database, the package will leave our warehouse on the same day, or, at the latest, the following work day.

Do I receive an invoice for my order?

Yes. You will receive your invoice via e-mail when your order is sent out to you.

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